Fleet Admirals account has been banned!!! *** RESOLVED ***

[Runaz]

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

We appreciate your patience as we worked to resolve this issue.

Thank you for allowing us to be of service to you.

To access your question from our support site, click here.


Subject
friend having issues logging on

Discussion Thread
Response Via Email (Customer Support) 09/14/2013 06:27 AM
Hello

We will be happy to help your friend. However, the player that is experiencing this issue will need to contact us In Game or through our Online Support.

They can contact us by creating a ticket in game, or following this link to our support portal which can be used to create a ticket for any of our supported titles: https://support.perfectworld.com/

Additionally, they can contact us by email at support@perfectworld.com

Thank you for playing!

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Perfect World Support
Check out the new Fury of the Feywild module for Neverwinter.
Customer By Web Form 09/13/2013 08:09 PM
my fleet leader and good friend is having issues accessing his web page and startrek online account. his e-mail address is 'themidpoint@bellsouth.net'
please look into his issue and send him information on how to get back in the game.

i miss him personally and know that many in the fleet do as well

Question Reference #130913-001786
Product Level 1: Star Trek Online
Category Level 1: Customer Support
Category Level 2: Report Violations
Category Level 3: Terms of Service Breach
Date Created: 09/13/2013 08:09 PM
Last Updated: 09/14/2013 06:27 AM
Status: Solved
Connection Type:
Date/Time of Problem:
Character: Emily
Server: Holodeck

[VADM JT Kerry]

Here is the only direct e-mail address outside of Cryptics HR department that I could find:

PR@crypticstudios.com

It's for their Public Relations office. If nothing else, maybe they could help, since my last attempt at "eliciting a response" from PWE all I got was:
_______________________________
Hello

https://support.perfectworld.com/app/ask_login/iss/ban/session/L3RpbWUvMTM3OTQ4Nzc5MC9zaWQvVkFFY2hDQWw%3D

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Perfect World Support
_______________________________

The link takes me to the top support page to start over, I guess. I think the PWE Support team are Vulcans that have gone through the Kolinahr ritual.

[Heartbreak1]

I found this disturbing.

If all else fail. I would try FTC, BBB, and whatever gov regulatory against them. Then make sure this gets publicize.

[Elthiar]

This is the response I finally got from them:

Response Customer Support via Email 09/18/2013 06:39 AM
Hello

Thank you for contacting us and for your response.

Unfortunately, your friend will still need to contact us. He can go to his registered email and contact us through there as he doe not need to be logged into his account in order to contact us. Just ask him to put in the email, support@perfectworld.com, that was given to you in the response and we will be happy to assist your friend. Sorry for the inconvenience that this has caused you.

Thank you for your understanding.

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Perfect World Support

Check out the new Fury of the Feywild module for Neverwinter.
Customer via CSS Email 09/17/2013 04:58 PM


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Customer via CSS Web

Mr. Fortin sir, Have you tried contacting them again? This response doesn't look canned to me, maybe we are getting to them?

[Baldwin Praji]

Any update?

[CAPT Huckabee]

Think it's still unresolved. I noticed the Fleet Admiral broke down and started another account last night.

[Fleet Admiral E. Fortin]

Huckabee40 wrote:

Think it's still unresolved. I noticed the Fleet Admiral broke down and started another account last night.

Yep, Still customer no service I did however emailed them a firm email for someone to please help me. Has of today no return response. Yeah I broke down and created a free account and I will mean a FREE account they won't get another dime out of me until I get my real account back...

[VADM JT Kerry]

I would contact Cryptic Public Relations, or even call them directly:

PR@crypticstudios.com

408-399-1969

Of course you would have to do this during business hours.

[Cleo Mavendorf]

This just makes me want to puke...

[Fleet Admiral E. Fortin]

Status update *** RESOLVED ***

First off I want to say thank you to everyone for your support, you are truly my band of brother's

I also want to thank Ed Crisler from the "The Computer Ed Radio Show" who was instrumental in the reactivation of my account via his contacts.

YES! I have my fricken account back!!! I'll see you Beeches this weekend for the glory of the empire...

Here was the final response from PWE and you know I still don't know what I was banned for...

"LIFETIME" Account Holder, I need customer service please!

Discussion Thread
Response Via Email (Support Staff 01) 09/24/2013 11:55 AM
Hello

We have removed the suspension on your account. You should be able to play the game today. But please only send one ticket at a time. There should be no need for multiple tickets even if the request has been denied.


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Perfect World Support

FADM Fortin

[Morgan Shackelford]

Fleet Admiral E. Fortin wrote:

Status update *** RESOLVED *** First off I want to say thank you to everyone for your support, you are truly my band of brother's I also want to thank Ed from the "The Computer Ed Radio Show" who was instrumental in the reactivation of my account via his contacts. YES! I have my fricken account back!!! I'll see you Beeches this weekend for the glory of the empire... FADM Fortin

Man, that is wonderful news... you'll have to clue us in when you can on the details, cause I'm damn curious...

[VADM pRett]

Excellent news, sir!

[xlxMAVERICxlx]

Los Gatos? That's not that far from me, actually! Should I stop by? j/k

[davisjm0311]

Outstanding news sir! Looking forward to seeing you in game!

[AUGERSON U.S.M.C. (Ret)]

Wonderful news!!!!!!!